Terms and Conditions
Terms of Purchase and Website Use nimco.hr
Please carefully read these terms of purchase and website use (hereinafter: General Terms) before making a purchase on https://www.nimco.hr. By accepting the General Terms, you confirm that you have read, understood, and agreed to our Terms of Purchase and Website Use and that you accept the rules and conditions contained therein. If you do not agree with the General Terms, please do not use this website.
The website https://nimco.hr is owned by Nimco brands & liqueurs d.o.o. (hereinafter: Nimco).
Terms of Purchase
Nimco.hr is a platform through which Nimco brands & liqueurs d.o.o. sells products from its assortment. The Terms of Purchase regulate the relationship between the Buyer and Nimco regarding the conditions and manner of ordering, product prices, payment methods, contract termination and returns, delivery, personal data protection, and other matters related to the use of the Nimco platform and online shopping.
The Terms of Purchase apply only to purchases made via https://nimco.hr and not to purchases made in other manners (for example: directly from the manufacturer, another supplier, etc.).
The Buyer can be only an adult, legally capable natural person, or a legal entity. By accepting these Terms, you confirm that you are over 18 years old and have full legal capacity or, in line with Article 117 of the Family Act, have acquired full legal capacity through marriage before adulthood and that you are fully capable of accepting these General Terms. Nimco accepts no responsibility for actions contrary to these provisions.
Prices
The displayed product prices are retail prices, include VAT and are expressed in euros. Prices are subject to change. The displayed product prices do not include shipping, delivery or postal service costs which are charged additionally. In accordance with the applicable provisions of the Consumer Protection Act, Nimco may offer certain products at prices lower than regular retail prices or with special discounts available under the same conditions to all users or only to a specifically designated group of users. Conditions of special sales such as duration, quantity limits, discount amounts etc. will be detailed on the product page. After the expiration of the special sales period, Nimco cannot accept orders under conditions related to expired special sales offers.
Payment Methods
Nimco enables the purchase of selected products via direct online payment.
Bank Transfer or Internet Banking
When selecting this payment method, you will receive an invoice to your email address with all necessary payment details, including the account number to which you need to transfer the order amount. You can then make the payment using internet banking or through a bank, post office, Fina, etc. Upon receipt of payment, we will process your order (according to bank statements – usually the next working day).
Card Payment
You can pay for your order with a card (Diners, Visa, Mastercard, Maestro) via the CorvusPay system immediately during order confirmation. The payment is processed through a secure payment gateway, and the payment is visible immediately, enabling faster order processing and shipping.
Delivery
Delivery is made throughout Croatia and other EU member states. When purchasing multiple items, you pay only one delivery fee. Products are delivered by DPD courier which covers all of Croatia evenly, including small places and remote islands. Delivery to other EU member states is made using currently available courier companies (Croatian Post, GLS, DPD, DHL).
Fixed delivery price is €5.00 for shipments within Croatia and €30.00 for shipments to other EU member states. All prices include VAT.
Products will be packaged to withstand normal handling during transport. The buyer is obliged to check for any damage upon receipt and immediately claim it from the delivery person, or refuse to accept a shipment showing visible external damage. Goods are insured against loss and damage during delivery. The buyer must sign the delivery note upon receipt, which the delivery person takes as confirmation of acceptance.
If the buyer does not receive the goods or delivery notice within the expected time after shipment, they have the right to notify the seller to initiate tracking or send a replacement shipment. In cases of delays due to force majeure (lost products, damaged products returned by partner distribution center to Nimco brands & liqueurs d.o.o. without delivery to buyer, etc.), Nimco brands & liqueurs d.o.o. does not assume “first risk” responsibility and undertakes to send replacement products as soon as possible.
If you do not wish to pay delivery costs, you can pick up purchased products in person at Nimco brands & liqueurs d.o.o., Športska 1, 10437 Bestovje, from Monday to Friday, 09:00 to 15:00.
Unilateral Contract Termination
You may unilaterally terminate the contract within 14 days without stating reasons.
To exercise the right to unilateral contract termination, you must inform us of your decision with a clear statement sent by mail to Nimco brands & liqueurs d.o.o., Športska 1, 10437 Bestovje or by email to prodaja@dalmatino.com, stating your name, surname, address, phone number, and email address; you may also use the provided unilateral termination form. Download the form (link). The form available on our website can be filled online and sent electronically. You will promptly receive confirmation of receipt of your notification of contract termination by email.
The period for unilateral termination in accordance with Article 72 of the Consumer Protection Act is 14 days, starting from the day the consumer or a third person designated by the consumer, not the carrier, receives possession of the goods. If the order includes multiple items to be delivered separately, or if items are delivered in several shipments, the termination period starts from the day the consumer or designated person receives the last item or shipment. For regular deliveries over a certain period, the period starts from the day the consumer or designated person receives the first item or shipment.
If you terminate the contract, we will refund all amounts received, including delivery costs, without delay and no later than 14 days from the day we received notice of your decision, unless you selected another delivery type more expensive than our standard offer. Refunds will be made in the same payment method used for the purchase, i.e., to the bank account if payment was made upon collection.
Refunds will be processed once we receive the goods back or you provide proof that you returned them.
Consumers must return the goods without delay, and at the latest within 14 days of notifying Nimco of their intent to terminate the contract. You are considered to have fulfilled the obligation on time if you send or deliver goods before the deadline expires. Return shipping costs must be covered by the consumer, according to Article 77, paragraph 3 of the Consumer Protection Act.
Consumer Responsibility for Diminished Value
You are responsible for any diminished value of the goods resulting from handling other than necessary to establish the nature, characteristics, and functioning of the goods.
In accordance with Article 75, paragraph 3, and Article 77, paragraph 5 of the Consumer Protection Act, any decrease in value resulting from handling, use, assembly/disassembly, modification, or other use affects the right to unilateral termination. The right to unilateral termination implies the return of unopened and undamaged goods, in original packaging, except where exceptions are expressly stated.
Exclusion of Unilateral Termination
The consumer/user may not unilaterally terminate the contract if:
- the subject of the contract is goods/services whose price depends on fluctuations in the financial market beyond the trader’s control during the right to unilateral termination
- the subject is goods made to the consumer’s specifications or clearly personalized
- the subject is perishable goods or goods with a short expiry period
- the subject is sealed goods unsuitable for return due to health/hygiene reasons if unsealed after delivery
- the subject is goods mixed inseparably with other items after delivery
- the subject is accommodation services not intended for residential use, transport services, car rental, food or beverage delivery, or leisure services agreed for a specific date or period
Complaints and Returns
The Buyer has the right to return goods in the following cases:
- Delivery of goods not ordered
- Delivery of goods with defects or damage not incurred during shipping
- Other cases according to legal regulations
Complaints will be accepted if the buyer reports product damage upon receipt and notifies the courier, as well as if an ordered product was not sent.
Complaints will not be accepted if notification of product damage is made the day after or several days after receipt.
If the complaint is accepted, the undamaged and unopened product must be returned in original packaging with all accessories and documentation.
Complaints are accepted via email prodaja@dalmatino.com or mail to Nimco brands & liqueurs d.o.o., Športska 1, 10437 Bestovje.
Complaints
Users have the right to file a written complaint at Nimco’s business premises, via mail, or email. Nimco must promptly confirm receipt of complaints submitted in person. Nimco will respond within the legal period of 15 days.
Upon confirming receipt of the product, establishing the defect/damage, Nimco will order a refund or confirm delivery of a correct product.
Consumer Dispute Resolution
We inform you that all disputes are resolved amicably. You also have the right to use out-of-court dispute resolution mechanisms by filing with the Honorary Court of the Croatian Chamber of Commerce or submitting a proposal for mediation at the Mediation Center of the Croatian Chamber of Commerce.
Online Consumer Dispute Resolution
There is a possibility to resolve consumer complaints online as per Regulation on Online Dispute Resolution 2006/2004, Directive 2009/22/EC, and Directive 2013/11/EU via this link: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks
Liability for Material Defects
Under the Obligations Act (Articles 400-422), we are liable for material defects that existed when the risk transferred to the Buyer and for defects appearing after the transfer if due to prior causes.
Under Article 403, Buyers must inspect received goods as soon as possible and report visible defects within 8 days.
Use and Protection of Personal Data
Privacy Policy is an integral part of the Terms of Use, governing use of the information Nimco collects when you visit the site, register, make a purchase, or contact customer service.
As a registered user, you get your own user account. Nimco advises not to disclose your account details to anyone. You are solely responsible for maintaining account confidentiality and all activity that occurs through your account. All account misuse must be promptly reported to Nimco, which accepts no responsibility for any damage resulting from unauthorized account use.
Protection of Copyright and Other Intellectual Property Rights
Information on https://www.nimco.hr is protected under the Copyright and Related Rights Act.
Intellectual property rights to https://www.nimco.hr, including text, images, databases, graphics, sounds, software, names (including the domain), belong to Nimco. Data may only be used as permitted by these General Terms. Use of data for other purposes or copying, transcription, distribution without approval violates the Copyright Act and is subject to legal sanctions.
Exclusion from Use, Damage Compensation
Nimco may exclude any user who violates the General Terms, disrupts site operation, infringes user rights, abuses published data, or otherwise unlawfully uses https://www.nimco.hr or acts contrary to mandatory regulations. In such cases, Nimco may claim damages and lost profits, and will take all available legal measures to protect itself and its users.
Exclusion of Liability
Nimco is not liable:
- for the other party’s authorization to conclude the contract
- for website availability or functionality at all times
- for any data loss during Internet transmission
- for website legality by third parties
- for errors in content presentation that may lead to copyright or intellectual property infringement
- for any direct damage or loss to users or third parties resulting from website use or linked sites, or website information
- for damages or lost profits due to service failure from technical or human error
- for content displayed on third-party sites briefly accessible through https://www.nimco.hr
The use of “cookies”
General, non-personal data (number of visits, average visit duration, pages viewed) is automatically recorded, not as part of registration. These cannot be connected to personal data and are completely impersonal. The data is used to measure site attractiveness and improve its content and usability. Data is not used for other purposes or shared with third parties.
Cookies are invisible files stored on your hard drive enabling the seller to recognize your computer upon next visit.
The seller uses cookies only for collecting information related to site use and advertising optimization.
Using the website implies consent to cookies. If you do not want cookies saved, you can adjust your browser settings. Users not accepting essential cookies cannot fully use https://www.nimco.hr. More about cookie policy: Privacy Policy.
More favorable law
If any matter under these Terms is more favorably regulated for consumers by law or applicable regulation, such provision will apply.
Changes to Terms
Nimco brands & liqueurs d.o.o. may change these Terms at any time and inform Buyers via the website https://www.nimco.hr. Buyers must read and agree to the applicable General Terms at registration and for every purchase until changed; notice of changes will be provided at the next purchase after changes are made. Nimco accepts no responsibility if Buyers fail to do so.
Jurisdiction
All disputes arising from the use of https://www.nimco.hr are subject to the jurisdiction of the court in Zagreb.